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You can order online, by phone or instore.
Order by Phone
Call Vape Central on (07) 3191 4002 between 9am and 5pm AEST to place an order by phone. You can leave a message outside of these hours and one of our friendly sales staff will return your call
Orders received by 2pm on business days will be shipped the same day. Orders received after this time or on weekends and public holidays will be shipped the following business day
Orders are shipped via Fastway Couriers or Australia Post
Most orders should be delivered within 24 – 48 hours although this may take longer to some rural areas
Discount codes (if applicable) are not applied to the shipping amount, only to products purchased
A Tracking Number will be E-Mailed and will also be available via the “My Account” Page once the order has been dispatched.
If you have not created an account, you can still track your order via the “Order Tracking” Page from the Main Menu.
If a product is unavailable we will advise you and place the item on back order. Goods on back order will be shipped as soon as they are available
All products we sell, excluding some categories of products as listed below, come with a statutory three month warranty
Under the terms of the Australian Consumer Law (“ACL”), you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The guarantees under the ACL are provided in sections 51 to 59 inclusive of the ACL (“Statutory Guarantees”) and the remedies are provided in sections 259 to 266 inclusive of the ACL (“StatutoryRemedies”).
Warranties are not transferable and are voided upon resale of any product.
Notwithstanding our obligations under the ACL, if a product develops a fault due to damage incurred by your incorrect actions, including but not limited to accidental damage, incorrect handling, using a device in a manner contrary to its intended purpose, using inappropriate consumables not intended for use in the product, using liquids or other substances not provided by us, or any other action contrary to the manufacturer’s or our instructions, this warranty shall be considered void.
The product must be used in accordance with manufacturer’s or our instructions. This warranty does not apply should the defect in or failure of the product be attributable to misuse, abuse, accident, act of God such as lightning, or nonobservance of manufacturer’s or our instructions on the part of the user. This warranty does not cover ordinary wear and tear in the product or its parts.
Vape Central does not accept liability for
This Warranty is immediately void if
The product is designed for domestic use only. If applicable, the product must be connected to the electrical voltage supply as specified in the ratings label located on the product. This warranty does not cover defects arising from non-domestic use or incorrect voltage supply.
This warranty may only be claimed against where proof of original purchase is presented, for example, original paper or email receipt, or invoice.
Any parts of the product that need to be replaced, or if the whole product needs to be replaced, the replaced product, become the property of Vape Central. The warranty on any replacement product or parts will expire on the same date that the warranty period on the original product expires.
The benefits provided by this warranty are in addition to all other rights and remedies in respect of the product which the purchaser has under the Trade Practices Act 1974 and/or any other applicable State and Territory Laws, and applicable laws in New Zealand, which rights and remedies by law may not be excluded. All other warranties and representations, express and implied, are hereby excluded.
The purchaser bears the onus of proving that the defect occurred during the warranty period, and was not caused by any of the causes excluded from this warranty.
This warranty does not cover products purchased second hand.
The purchaser is responsible for all postage and freight charges and any other expenses incidental to claiming against this warranty.
The warranty excludes consumable items (including but not limited to batteries, coils, liquids, wire, cotton) and normal wear and tear.
When you return a product to us for any warranty purpose, Vape Central or the manufacturer will determine, at our sole discretion, whether the product is faulty and the cause of the fault within a reasonable time frame.
In the case of a manufacturing defect or other fault not caused by you or your actions, we may offer you a store credit, refund, repair, or replacement in accordance with our obligations under the ACL.
In most cases, at our sole discretion, where appropriate and in accordance with our obligations under the ACL, we will offer a replacement for any item that qualifies under the terms of this warranty. In lieu of a replacement, we may choose, at our sole discretion, to offer you a refund or store credit.
Due to payment processor limitations, only store credit is available for warranty claims made beyond the three month statutory warranty period.
While individual circumstances may vary and the law is uncertain, the policies set out in this document are intended to provide you with remedies that Vape Central believes to be consistent with your statutory rights under the ACL in the event of breach of a Consumer Guarantee relating to faulty products.
Our policies are in addition to, and do not limit your rights with respect to, the Consumer Guarantees or any other rights and remedies that you have under the law in relation to the goods sold by Vape Central.
If you are not satisfied with a remedy under the Vape Central Minimum Voluntary Warranty Policy you can discuss your concerns with a Vape Central Store Manager who is authorised to provide an alternative remedy where appropriate.
If the store manager believes that the Vape Central remedy is adequate but you are not still satisfied that your ACL rights are being appropriately observed then you can submit your concerns in writing to our ACL Warranty Claims Officer by completing our contact form for further consideration by Vape Central.
Returned and Reshipped Mail
In certain circumstances we may pass that fee on to you, along with the cost of reshipping your parcel, and you may be required to make payment prior to your parcel being reshipped.
These circumstances include, but are not limited to, the following:
In general terms, if your parcel is returned due to your action or inaction, the returned parcel and reshipping fees may apply.
If we determine that your parcel is returned through no fault of your own, for instance if the shipping label becomes damaged during transit or Australia Post misdirects the delivery, then we will reship the parcel to you at our expense.
If your merchandise is damaged or incorrect upon arrival, please contact us within 24 hours of receiving your order. Vape Central will immediately replace damaged or missing goods
We will accept returns under the following circumstances;
These products are intended for sale to adults 18 years or older. If you are not 18 or older, please do not enter the site.