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Orders & Returns


How to Order

You can order online, by phone or instore (Shop 3, 51 Old Cleveland Road, Capalaba QLD 4157)



  1. Log in to your account
  2. Select items and quantity and click on the cart icon or the add to cart button
  3. Your items will be automatically added to the cart. Your cart details will be displayed on the cart icon located on the top right of the page
  4. When you have completed your selection click on the cart icon
  5. You will be taken to the list of your cart details. Use the edit button to change quantities, add or remove products
  6. Follow the instructions to complete your order

Order by Phone

Call Vape Central on (07) 3191 4002 between 9am and 5pm AEST to place an order by phone. You can leave a message outside of these hours and one of our friendly sales staff will return your call



Shipping & Delivery

Orders received by 12pm on business days will be shipped the same day. Orders received after this time or on weekends and public holidays will be shipped the following business day

Orders are shipped via Fastway Couriers or Australia Post

Most orders should be delivered within 24 – 48 hours although this may take longer to some rural areas

Discount codes (if applicable) are not applied to the shipping amount, only to products purchased

A Tracking Number will be E-Mailed and will also be available via the “My Account” Page once the order has been dispatched.

If you have not created an account, you can still track your order via the “Order Tracking” Page from the Main Menu.


Out of Stock Products

If  a product is unavailable we will advise you and place the item on back order. Goods on back order will be shipped as soon as they are available


Returns & Replacements

If your merchandise is damaged or incorrect upon arrival, please contact us within 24 hours of receiving your order. Vape Central will immediately replace damaged or missing goods

We will accept returns under the following circumstances;

  • You have received authorisation from us to return the stock
  • The product is in its original condition; if packaged all packages must be intact
  • You return the products by Courier or Australia Post at your own expense and provide us with a tracking number


Contact Us

If  you are having trouble placing an order, or you have any questions, call Vape Central on (07) 3191 4002, or email us at

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