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Shipping Info

Shipping Info

 

We get a lot of shipping questions from people all over the world wanting some great vape mail, so here’s our brief outline of our order fulfillment process.

Order Fulfillment and Tracking Numbers

We ship packages in the order we receive them. Choosing “Express” or “Standard” shipping doesn’t change your position in the queue, it just changes how quickly Australia Post delivers your parcel.

Orders received before 2pm Brisbane time will usually ship out on the same day. Bear in mind that orders placed before 2pm on Monday sometimes won’t be shipped until Tuesday – over the weekend we usually receive a lot of orders.

Tracking numbers get issued between 4pm and 7pm. At around 2pm we print the invoices of all the orders that are due to be processed, and the fulfillment team carefully picks and packs your goodies and puts the parcels in a huge stack in our mailing bay. Some time between 4pm and 6pm the parcels are sent to Australia Post facility for sorting and distribution. We then send you an email confirmation with the tracking number. The tracking number may not show that the parcel is with Australia Post until they do the first scan which may not occur till the next morning. 

The process of applying a tracking number to your order and sending you a notification email is entirely automated. We don’t do it manually, and we don’t have any way to figure out your tracking number before your parcel has shipped, so if you’re wondering what your tracking number is there isn’t much point emailing us about it – all you need to do is wait to receive the automated email. 

 

Shipping Times and Postage Costs

Australian Orders

USA

    • All Orders are sent via Australia post.

    •  *  Flat Rate : $30 – $35

    •  * 3 to 7 days

 

New Zealand

    • All Orders are sent via Australia post.

    •  *  Flat Rate : $20

    •  * 3 to 5 days

 
 
 
 
 
 
 
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